1. Allow the product because it is a very small deviation from the company standard, which you think is acceptable.
2. Document the lower quality level, ask the contractor for explanation and try to find a solution
3. Reject the product outright
4. Allow the lower standard this time but inform the contractor to be more quality conscious going forward
2.Question: You have been having a lot of heated discussions with your colleague about an issue, and this is resulting in a hostile environment. To "cool-off" this hostile situation, you agree to your colleague`s point of view. The conflict resolution mode that you are using is:
1. Problem Solving
2. Withdrawal
3. Forcing
4. Confrontation
3.Question: All the following are approved by PMI as requirements for PMP Code of Professional Conduct EXCEPT:
1. Satisfying scope and objectives of professional Services
2. Refusing to accept gifts under all circumstances
3. Maintaining confidentiality of sensitive information
4. Reporting Violations to PMP code of professional conduct
4.Question: You are in the vendor management department of your company, which sources computer hardware from companies. You recently went on an official trip to an Asian country to understand the business proposition of a potential vendor. The vendor took you out to lunch and gave you some gifts, as is customary in that country. You must:
1. Tell the vendor that you cannot accept the gifts because of company policy
2. Accept the gift because it is a custom in that country, and also inform your manager
3. Return the gift because it could be construed as personal gain
4. Accept the gift because it is not very expensive
5.Question: You recently took over the responsibilities of Project Manager from another person. While reviewing the costs for the project, you realize there is a $ 100,000 payment, which can be disputed and probably, should not have taken place. Your project CPI is 1.2. In this case:
1. since this is a small amount compared to the total project value, it can be ignored.
2. since the project CPI is greater than one, you do not have any problems with the cost of the project - hence, you can bury the costs in contingency and move on with the project
3. you should inform your manager, and start further investigation
4. you must deny the payment
6.Question: Your project is close to completion, when the customer informs you that she would like to see an additional feature in the project. You realize that the feature was discussed with the project sponsor in an earlier meeting, and he categorically mentioned that he did not want this feature. What is the BEST course of action?
1. Add the feature because it will improve customer satisfaction
2. Add the feature because otherwise, the project will not be accepted by the customer
3. Talk with the sponsor about the benefits of having this feature
4. Deny the customer request, and ask him to open a change request.
7.Question: You are in the process of creating WBS (Work Breakdown Structure) for your project, when a team member informs you of some discrepancies with the Scope Statement i.e. the scope is not properly defined. You agree with the assessment of the team member. What should you do?
1. Go ahead in creating the WBS because the scope statement has been approved
2. Recommend a new project to cover the gaps in the scope
3. Talk with the project sponsor and customer about the gaps in the scope statement
4. Include the tasks recommended by the team member in the WBS - your proactiveness will be appreciated by the customer
8.Question: Your goal as a project manager is to manage stakeholders to the best of your ability. However, if there are conflicts among stakeholders, they should usually be resolved in favor of:
1. Business Partner/Project Sponsor
2. Team Members
3. Customer
4. All Stakeholders
9.Question: You have scheduled a contractor conference after 2 days with potential contractors to discuss a procurement. Today, the senior management informed you that there is a very high probability for the project to be cancelled. You should
1. Cancel the meeting
2. Go ahead with the meeting but inform the contractors that the project may be cancelled
3. Go ahead with the meeting as usual
4. Wait for 2 days until the meeting, to see if there is a change in status of the project.
10.Question: The project manager is struggling to manage conflicting stakeholder requirements. The manager of the department that has requested the new management information system desires to lower cost, the system architect emphasizes technical excellence, and the programming contractor wants to maximize profits. To balance needs of several stakeholders and achieve lasting resolution of conflicts, the most desirable conflict resolution technique is:
1. Confrontation
2. Smoothing
3. Withdrawal
4. Forcing
11.Question: In your new company, you realize that some of the financial statements of the company do not follow US GAAP Accounting Standards and are hence inaccurate. In this case, what should you do first?
1. Inform the US government agencies of the inaccurate accounting practices in the company
2. Talk to your finance managers about why you think that they may be violating the standard accounting standards
3. Since you are new to the company, you assume that finance standards are different in the company - hence do not do anything about the issue
4. Talk with finance manager in your previous company to get expert opinion about accounting standards in the new company
12.Question: You are managing a project in a foreign country, where you realize that to get things done in your project, you may have to pay some tips to the government officials. You should:
1. Pay the tips to the officials because otherwise they could cause potential delays
2. Refuse to pay the tips because they are bribe and hence unethical
3. Make a case for why tips should be paid to government officials, and present it to your management
4. Instead of paying cash, you provide small gifts to government officials to get their support
13.Question: All the following are responsibilities of a certified PMP EXCEPT:
1. Ensuring that there is no conflict of interest that can compromise the legitimate interests of a client or customer
2. Ensuring that the technical specifications are appropriately defined
3. Disseminating PMP Code of Professional Conduct to other PMI members.
4. Cooperating with PMI concerning ethics violation and the collection of related information
14.Question: You had worked as a project manager in a firm specializing in making semiconductor chips. Now that you are working with a competitor,
1. you should not be using the knowledge gained in the first company to improve the competitor`s product
2. you can use the knowledge gained in the first company to improve the competitor`s product
3. before doing anything which may adversely impact prospects of the first company, you should get their approval
4. you should do nothing which provides competition to or undermines the products of the first company
15.Question: You are the project manager for a sewage treatment plant. The government has mandated that you have to ensure that the sewage plant will not adversely impact the neighborhood. From a project perspective, this is a(an):
1. Assumption
2. Constraint
3. Best Practice
4. Deliverable
16.Question: When you join a new company, you realize that all the project managers in the new company have the responsibility of managing individual product releases of a software product and the co-ordination of these releases over time. Since you are a Certified PMP, you realize that the situation is:
1. A project, because it is a temporary endeavor requiring customer acceptance
2. A program because it involves several projects being done simultaneously, and elements of ongoing operations
3. Portfolio Management because it refers to support and selection of project or program investments
4. Operations, because it is ongoing activity, not creating any unique product
17.Question: Your project is in the planning phase and you are paid every fortnight for the work to be done during the fortnight. You have been informed by the project sponsor that there has been a revaluation of projects within your company and your project will not be getting any additional funding. In this case, you should:
1. stop work immediately and release all resources
2. perform appropriate closure for the project
3. decrease team size
4. remove non-critical tasks to decrease cost
18.Question: You are the project manager for a construction company that wants to build a water treatment plant close to a residential locality. Although the project owner and sponsor have got the legal approval for constructing the water treatment plant, some of the owners of residential properties have approached you with concerns regarding the potential impact to the environment. In this case, you must:
1. Go ahead as planned, because all the legal approvals have been received
2. Try to find appropriate resolution of issues between the different stakeholders
3. Communicate this issue to the senior management of the company and ask them to take the necessary steps
4. Put the interests of the construction company high on the list, while trying to resolve any conflicts with other people in the locality
19.Question: The CPI of a project is 0.8, and you have limited budget - you are trying to procure a product from the supplier. In this situation you should:
1. ask the supplier to provide a product of slightly lower quality since it will cost less
2. try to find out innovative means to lower costs
3. remove non-critical tasks from the project schedule
4. try to crash the project - decreasing project schedule will decrease the costs
20.Question: A project manager disclosed some crucial information to a prospective seller. Which code of professional conduct did he violate?
1. Maintain and satisfy the scope and objectives
2. Prevent conflict of interest
3. Provide accurate and truthful representations
4. Refrain from offering or accepting inappropriate payments, gifts etc.
21.Question: Your project is close to completion, when the customer informs you that they would like to see an additional feature in the project. What is the BEST course of action?
1. Add the feature because it will improve customer satisfaction
2. Add the feature because otherwise, the project will not be accepted by the customer
3. Talk with the customer about why adding this new feature does not make business sense
4. Take the requirement through the change control process
22.Question: You are aware that an employee in your project may potentially get a promotion. However, there is a possibility that he may get transferred after his promotion, thus impacting your project. In this situation, you should:
1. Give a bad recommendation about the person so as to delay the promotion of the person until project is over
2. Inform the employee about the potential promotion, and ask him to transition his responsibilities to another person
3. After the employee gets the promotion and is told of the transfer, you ask him to prepare a transition plan
4. Hire another resource who can replace the person after he gets the promotion
23.Question: You are in the vendor management department of your company, and are responsible for sourcing computer hardware from different computer hardware providers. You recently visited a marketing conference of a leading computer hardware company, where you were offered a gift-voucher for $ 200 for attending the conference. You should:
1. Accept the gift because it is compensation for your attending the conference
2. Accept the gift and also inform your manager
3. Return the gift because it could be construed as personal gain
4. Accept the gift because it is for a small amount, and was provided to everyone in the conference.
24.Question: While reviewing the performance reports of your company, you notice that the CPI is 1.2 and SPI is 0.8 - what should you do?
1. Make changes to the performance baseline to improve the SPI
2. Evaluate options to crash or fast-track the project
3. Inform management why the project will be delayed
4. Tell the team-members that they have to meet the target dates as mentioned in the project schedule.
25.Question: There have been too many disagreements within two team-members in your project regarding the design of a particular product. You would like to incorporate the best features of the two designs - and want to create an environment that avoids conflicts and emphasis similarities. The conflict-handling mode you would like to emphasize is:
1. Smoothing
2. Compromising
3. Confrontation
4. Withdrawal
26.Question: One of your team-members provided you with a critical report 10 minutes before a bidders conference. You notice some serious errors in the report. The best thing for you to do is to:
1. Cancel the Meeting and reschedule to a later date
2. Go ahead with the meeting and tell participants what is wrong with the meeting
3. Go ahead with the meeting, but ask your team member to make the presentation
4. Refer the team-member`s report to Management and ask them to cancel the meeting
27.Question: In an informal discussion you had with another PMP, he mentioned about how he was able to sit for the PMP Certification Exam 3 years ago through using false contact hour certificates. You should:
1. Report this to PMI
2. Report this to the your manager
3. Do nothing since he is a colleague
4. Do nothing since he had taken the PMP Exam three years ago, and contact hour certificates get audited only for one year
28.Question: You are doing some work under contract, when the buyer requests you to add some additional requirements which were not defined in the original contract. Since satisfying the buyer is of paramount interest, you go ahead and incorporate the requirements as part of the project. You are violating which Code of Professional Conduct:
1. Responsibility to maintain and satisfy the scope and objectives
2. Responsibility to ensure that a conflict of interest does not compromise legitimate interests
3. Responsibility to provide accurate and truthful representations
4. No Code of Professional Conduct is violated
29.Question: You are managing a project in a foreign country, where you realize that you will have to pay a fee to some government agencies to get your work done. You should:
1. Pay the fee to the government agencies
2. Refuse to pay the fee because they are bribes and hence unethical
3. Make a case for why fees should be paid to government agencies, and present it to your management
4. Instead of paying the fee, you provide small gifts to government officials to get their support
30.Question: While implementing your project, a team member brings to your notice a risk that was not mentioned in the Risk Response Plan. In this case, you should:
1. Accept the risk
2. Perform Additional Risk Response Planning to control the risk
3. Inform the project sponsor
4. Use project contingency
31.Question: As a PMP Certified project manager, you are responsible to comply with all organizational rules and policies. In this context, you have the responsibility to:
1. Provide accurate and truthful representations concerning all information directly or indirectly related to all aspects of the PMI Certification Program
2. Report possible violations of the PMP Code of Professional Conduct by individuals in the field of project management.
3. Cooperate with PMI concerning ethics violations and the collection of related information
4. Disclose to PMI about significant circumstances that could be construed as a conflict of interest or an appearance of impropriety
32.Question: One of your team-member was late to a critical bidder conference, which caused a lot of confusion. In this context,
1. You should talk with the team member to understand why he was late and how to prevent similar situations in the future
2. You should raise this issue to your manager, and ask for ways to mitigate similar problems in the future
3. You should raise this issue to the team-member`s manager and ensure that the team-member makes himself available for future meetings
4. You should raise a risk-memo highlighting the problems caused because of non-availability of the team member
33.Question: As a PMP Certified project manager, you are responsible for all the following EXCEPT:
1. Confidentiality of sensitive information which you have access to
2. Managing conflict of interest situations in your project
3. Integrity of your team-members
4. Refraining from offering and accepting inappropriate payments, gifts and other forms of communication
34.Question: You are the project manager of a manufacturing firm that produces machine parts required in automobiles. While doing a review, you discover some design requirements that had earlier been missed. What should you do?
1. Communicate to your team that they should incorporate the requirement, and do an analysis to figure out the potential impact
2. Inform your project sponsor that the project may be delayed because of the missed requirement
3. Go forward with production because incorporating the requirement may delay the schedule
4. Communicate this issue to your senior management
35.Question: One of the techniques used to both integrate the various process groups and measure the performance of the project as it moves from initiation through to completion is Earned Value Management (EVM). It is used in all the following processes EXCEPT:
1. Coordinating changes across the entire project
2. Formalizing acceptance to project scope
3. Controlling changes to project schedule
4. Controlling changes to project budget
36.Question: In a project management context, all the following are Constructive Roles EXCEPT:
1. Information Seeker
2. Recognition Seeker
3. Consensus Taker
4. Information Giver
37.Question: In a project management context, which of the following is a Destructive Role:
1. Withdrawer
2. Information Seeker
3. Gate Keeper
4. Initiator
38.Question: A conflict resolution technique that emphasizes areas of agreement is also called:
1. Confrontation
2. Problem Solving
3. Compromising
4. Smoothing
39.Question: In your organization, you are the project manager of the engineering department. But if questions related to manufacturing arise, they are passed up to the engineering department head, who consults with the head of the manufacturing department. Once the manufacturing head gets the answers, he passes it the engineering department head, who in turn passes answer back down to you. The organization structure you are working on is
1. Weak Matrix
2. Matrix
3. Strong Matrix
4. Functional
40.Question: Managing conflicts is essential for successful implementation of the project. The conflict resolution techniques most used in projects are:
1. Withdrawal, Forcing, Compromising
2. Withdrawal, Authoritative, Forcing
3. Withdrawal, Authoritative, Forcing
4. Withdrawal, Confronting, Legitimate
41.Question: Amongst the conflict resolution techniques, which of the following is a lose-lose situation?
1. Smoothing
2. Forcing
3. Compromising
4. Confronting
42.Question: Quality Audits, Reward and Recognition Systems and Information Gathering and Retrieval Systems are tools for :
1. Executing
2. Controlling
3. Initiating
4. Planning
43.Question: When developing the project charter and subsequent project documentation, any and all of the assets that are used to influence the project`s success are drawn from
1. Project Plan
2. Enterprise Environmental factors
3. Organizational process assets
4. Lessons Learned documentation
44.Question: As a project manager, achieving customer satisfaction is an important objective for you. Which of the following will best help you in getting customer satisfaction?
1. Defining Requirements
2. Providing more features than what customer has asked for
3. Identifying project related risks
4. Providing project justification
45.Question: Your previous project manager made most decisions by himself without consulting subordinates. So, he believed in a leadership style that was:
1. Laissez Faire
2. Assertive
3. Autocratic
4. Coaching
46.Question: Your previous project manager usually did not interfere or supervise his subordinates. Since subordinates were largely unsupervised, this at times lead to anarchy. The leadership style used by the project manager was:
1. Laissez Faire
2. Assertive
3. Autocratic
4. Coaching
47.Question: You are in the build phase of your project, when you realize that because of a design error, the product will not meet the performance parameters specified by the customer. In this context, what should you do first:
1. Decrease the performance parameters so that the product developed will satisfy those parameters.
2. Discuss with your team to try to find out alternatives means to solve the issue
3. Escalate to your leadership team
4. Ask for additional funding from your business sponsors to accommodate the new requirement
48.Question: You are working in the Project Office of your organization. What is your job responsibility?
1. Managing the operational activities in the company.
2. Always managing Human resource and Risk Management issues for projects
3. Providing support functions to Project Managers in the form of training, software, standardized policies etc.
4. Providing Subject Matter Expertise in the Functional areas of the project
49.Question: You are a project manager of a very critical project which will impact lives of several people in your community. To ensure success in your project, you try to provide accurate and truthful representations to the public in advertisements and through public statements made in different newspapers. This illustrates that you are good at:
1. defining scope and managing customer expectations
2. managing your responsibility to customer and to the public
3. "properly marketing promotional activities" as per Deming and Shewart
4. ensuring successful completion of your project
50.Question: You have done your PhD from MIT and are currently working with a leading chip manufacturer. You meet a seller at a vendor conference where the seller mentioned that he would like your help as a part-time consultant in a new product design for his automobile component business. You realize that the seller`s request will not be a conflict of interest situation for your company since it is very different from what your company does. You are also interested in helping the seller because the product is innovative and you had done a project on a similar topic when you were studying at MIT. In this context, it is advisable that you should:
1. Decline the seller`s offer because it could be construed as conflict of interest by your company
2. Ask your senior management whether you can participate in this venture
3. Leave the company and take up the seller`s offer because it interests you
4. Accept the seller`s offer and inform senior management
51.Question: You are discussing your project with a close friend and colleague in your company. You tell her that your project is behind schedule and over budget. You are very concerned that your manager will be very upset with your performance, and you may even lose your job.
Your colleague mentions how she was in a similar situation earlier. However, by taking out some non-critical tasks from the project scope without informing anyone else in the organization, she was able to bring her project back in schedule. She advises you to do something similar
In this context, you should:
1. Inform the management about your colleague`s activities
2. Get more information about how your colleague was able to get the project in schedule so that you can do something similar for your project
3. Do nothing - continue with your project as if nothing happened
4. Try crashing your project
52.Question: The project manager was reviewing the project documents for his project. One of the documents was the land purchase agreement with the government - while reviewing this agreement, he thought some clauses in the agreement were not proper. The project manager consulted with the company lawyer who advised him that all the legal formalities and procedures were appropriately followed as per the state laws. However, the project manager was not satisfied with the explanation given by the company lawyer. So, he should:
1. Discuss the issue with a friend who is a corporate lawyer in another firm
2. Inform the senior manager about possible misconduct in the land purchase agreement
3. Trust the company lawyer and go ahead with the project
4. Report the issue to PMI and seek their advise
53.Question: You are in the closing phases of your project. While reviewing the product, you find the tolerances are .050 microns more than what was specified in the project requirements. This is a very minor deviation and you know that your customer will not notice it during product review, and that he will accept your product. You are also aware that such minor deviations will not adversely impact your customer when the product is put to actual use. What should you do in this situation?
1. Inform the customer about the deviation
2. Change the project documents to allow for small deviations
3. Ask your project team to make rectifications to the product
4. Open a change request to make changes in the product
54.Question: Your friend tells you that he would like to borrow the accounting package software CD from you since his computer has crashed. You should:
1. Give him the software for free
2. Give him the software and charge some money for it
3. Refuse to give him the software
4. Report the copyright violation to the owner of the software package
55.Question: Your company manufactures batteries for cars. After 25,000 batteries were sold out in the market, a research team determined that there is a malfunction in the batteries which could cause fatal accidents. However, the probability of such accidents happening is very low and no such accident has been reported till now. Recalling of all the batteries would be very expensive costing more than $ 25 million. What should your company do FIRST?
1. Recall all existing batteries for repair
2. Do nothing - since there are no reported accidents till now
3. Allocate more money in contingency reserves of the company to handle any financial implication of having accidents due to malfunction of the batteries
4. Ensure that the problem is rectified in future batteries
ANSWERS:
1. Ans: 2
Justification: Any decrease in quality level should be documented and discussed with the contractor. If there is a small decrease from the required quality, rejecting the product outright(Choice 3) is extremely harsh. Similarly, allowing for lower quality (Choice 1 and Choice 4) is not advisable.
2. Ans: 2
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
3. Ans: 2
Justification: PMI suggests that one should refrain from offering or accepting inappropriate gifts or other forms of personal compensation Unless in conformity with the laws or customs of the country where project management services are offered.
4. Ans: 2
Justification: A project manager has the responsibility to refrain from offering or accepting inappropriate payments, gifts, or other forms of compensation for personal gain, unless in conformity with applicable laws or customs of the country where the project management services are being provided.
Reference: Project Management - Code of Professional Conduct (PMI)
pmstudy.com comments: In some cultures where providing gifts is a custom, rejecting or returning the gifts may be considered as inappropriate behavior. Appreciation of cultural differences should always be paramount when dealing with people from different cultures.
5. Ans: 3
Justification: Choice 3 is the best answer because as a Project Manager, you are supposed to deal with any issue or unethical practice, and should not ignore it. Choice 1 and Choice 2 ask you to ignore the issue and are not recommended. Option 4 is again very harsh - without knowing all the details, you should not deny the payment. Option 3 is the best among the avilable alternatives
6. Ans: 4
Justification: Choice 4 is the Best available option. Choice 1 and Choice 2 are not the best answer, because adding this requirement will impact your project deliverables and this requirement was not in the initial scope of work. Choice 3 assumes that you have some information about the benefits of the feature which the sponsor is not aware of - which may not be true
7. Ans: 3
Justification: WBS is created after the Scope Statement is created and Approved
* Option 3 is the best option - since Project Sponsor and Customer are involved in creating the scope statement, they should be informed of the gaps in the scope statement so that they can address the issues.
* Option 1 does not solve the identified problem but just avoids it - so, this is not the preferred option.
* Option 2 is a drastic measure and should be taken only if they changes can be accommodated within the same project.
* Option 4 (i.e. adding more tasks without approval from project sponsor) is gold-plating, it may increase the cost and schedule and is not recommended by PMI (pmstudy.com notes: For Professional Responsibility questions, please note that the Project Manager should always try to solve the problem
8. Ans: 3
Justification: In general, differences between and among stakeholders should be resolved in favor of the customer
9. Ans: 1
Justification: Option 1 is the best choice. There is no point in having the meeting and wasting time if there is a high probability for the project to be cancelled.
10. Ans: 1
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
11. Ans: 2
Justification:
* Option 2 is the best answer, because it aims at trying to understand and resolve the problem
* Option 1 is the last option - to be preferred after all other alternatives are exhausted, and you are convinced that your new company is involved in malpractice
* Option 3 just avoids the issue
* Option 4 i.e. talking with the finance manager in your previous company is not recommended because you may be compromising proprietary information
12. Ans:2
Justification: This is a bribe, and should not be paid because it is unethical by PMI standards
13. Ans: 2
Justification: The project manager may not be a technical expert to determine accuracy of technical specifications.
All the others are mentioned in the PMP Code of Professional Conduct as responsibilities of Project Manager
14. Ans: 2
Justification: Knowledge gained in one company is not proprietary information and can be used in subsequent jobs. Choice 1, Choice 3 and Choice 4 are inappropriate because you may have to work in projects for the competitor which will adversely impact products of the first company you worked for. This is acceptable so as long as you do not unethically use any contacts or proprietary information from the first company.
15. Ans: 2
Justification: Constraints are factors that will limit the project management team`s options. An example is a requirement that the project be socially, economically and environmentally sustainable. This will also have an effect on the project scope, staffing and schedule.
16. Ans: 2
Justification: This is a program because it involves both projects(individual product releases) and operations(managing multiple releases over time)
17. Ans: 2
Justification: The project or phase, after either achieving its objectives or being terminated for other reasons, requires closure. Project Closure consists of documenting project results to formalize acceptance of the product of the project by the sponsor, or customer.
Reference: pmstudy.com notes as mentioned above
comments:
# Option 1: Without performing Administrative Closure, if resources are released, all the benefits of the project are lost
# Option 3, Option 4: They just postpone the problem and do not solve the issue
18. Ans: 2
Justification: The project management team must identify the stakeholders, determine their requirements, and then manage and influence the requirements to ensure a successful project.
Reference: pmstudy.com notes as mentioned above
Please Note:
Option 1: This is not appropriate because we are ignoring an important stakeholder i.e. people who will be directly affected by the plant
Option 3: As a project manager, it is your responsibility to manage requirements of different stakeholders. This option requires you to shirk from your responsibility and ask your company management to take the necessary steps (so, this is not recommended)
Option 4: All stakeholders must be managed properly (and without bias) for successful implementation of the project
19. Ans: 2
Justification: Since CPI is 0.8, the project is over-budget.
* Option 2 is the only option that tries to solve the problem. You should look at different options to decrease the cost
* Option 1 is unacceptable - lower quality may mean that the product does not provide customer satisfaction, and hence will not meet the requirements of the project.
* Option 3 again does not solve the problem - removing non-critical tasks from the project schedule will mean that the all the tasks in the project will not be completed
* Option 4 is going to increase the costs further - crashing usually results in higher cost for the project
20. Ans: 2
Justification:
Reference: Project Management - Code of Professional Conduct (PMI)
21. Ans: 4
Justification: Choice 4 is the Best available option. Choice 1 and Choice 2 are not the best answer, because adding this requirement will impact your project deliverables and this requirement was not in the initial scope of work. Choice 3 assumes that you know more about the business need for the requirement than the customer, which may not be true
22. Ans: 3
Justification:
* Option 3 is the best answer - you are not sure whether the resource will get a promotion or get transferred. So, after the promotion/transfer are confirmed, you should ask him to do a proper transition
* Option 2 and Option 4 assume the person will be getting a promotion and transfer - since this is not certain as of now, if you go ahead with this assumption and the promotion does not happen, it will cause problems from a human resource management perspective.
* Option 1 is unethical
23. Ans: 3
Justification: A project manager has the responsibility to refrain from offering or accepting inappropriate payments, gifts, or other forms of compensation for personal gain, unless in conformity with applicable laws or customs of the country where the project management services are being provided.
Reference: Project Management - Code of Professional Conduct (PMI)
24. Ans: 2
Justification: Since SPI is 0.8, the project is behind schedule. But since CPI is 1.2, you are comfortable from a funding point of view
* Option 2 is the only option that tries to solve the problem. Fast tracking or crashing may increase costs but decrease the project timelines of the project.
* Option 1 is unethical and does not solve the issue.
* Option 3 again does not solve the problem - accepting the change in schedule timelines and informing management that the project is delayed should be the last option if there is no way to bring the project on track
* Option 4 is going to put the team-members under lot of stress. But we are not going to the root cause of the problem and trying to figure out how to get the project on schedule
comments: For Professional Responsibility questions, please note that the Project Manager should always try to solve the problem
25. Ans: 1
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
26. Ans: 1
Justification: Option 1 is the best choice. Option 2 and Option 3 can be huge team dissatisfiers, and undermine your position in the Bidders conference. Option 4 is not recommended - you should try to solve the problem instead of shirking from responsibility and asking management to cancel the meeting.
27. Ans: 1
Justification: A project Manager`s responsibility is that upon a reasonable and clear factual basis to report possible violations of the PMP Code of Professional Conduct by individuals in the field of project management.
Reference: Project Management - Code of Professional Conduct (PMI)
28. Ans: 1
Justification:
Reference: Project Management - Code of Professional Conduct (PMI)
29. Ans: 1
Justification: Fees are ethical donations that may be required during a project
30. Ans: 2
Justification: If a risk emerges that was not anticipated in the risk response plan, or its impact on objectives is greater than expected, the planned response may not be adequate. It may be necessary to perform additional risk response planning to control the risk.
31. Ans: 2
Justification:
Reference: Project Management - Code of Professional Conduct (PMI)
32. Ans: 1
Justification: This is the only option that can solve the problem (the team-member may have been absent because of some pressing reasons, so you should definitely talk with him to understand his situation. Moreover, you should have a contingency plan so that if some team-member is not available, it does not put your critical meetings at risk)
33. Ans: 3
Justification: You cannot be responsible for the integrity of your team-members; but you should definitely try to influence your team-members to do all project activities in ethical manner and with integrity.
All the remaining activities are mentioned in the PMP code of professional conduct as responsibilities of a project manager
34. Ans: 1
Justification: Option 1 is the only option that solves the problem. Since a requirement was missed, you should incorporate the requirement and do an analysis to figure out the potential impact.
* Option 2 is premature; you should first do an analysis to figure out impact of the change before communicating to the project sponsor
* Option 3 is not recommended because it will result in a product which does not satisfy the requirements, and hence will not be accepted by the customer
* Option 4 is premature; you should first do an analysis to figure out impact of the change before communicating to senior management. Escalating an issue is the last option if you cannot solve the problem yourself
35. Ans: 2
Justification:
* Option 1 refers to Integrated Change Control
* Option 3 refers to Schedule Control
* Option 4 refers to Cost Control
All the options 1, 3 and 4 use Performance Measurement techniques like Earned Value Management
Option 2 (Formalizing acceptance to project scope) is part of Scope Verification, and this does not require Performance Measurement or use of EVM
36. Ans: 2
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 215-216
37. Ans: 1
Reference: See above Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 215-216
38. Ans: 4
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
39. Ans: 4
Justification: When a new product development is undertaken in a purely functional organization, the design phase is often called a design project and includes only engineering department staff. If questions about manufacturing arise, they are passed up the hierarchy to the department head, who consults with the head of the manufacturing department. The engineering department head then passes the answer back down the hierarchy to the engineering project manager.
40. Ans:1
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
41. Ans: 3
Justification:
Reference: Project Management - A Systems Approach to Planning, Scheduling and Controlling, Page Number: 389
comments: In compromising, neither party gets what they want and both parties have to give up something; hence it is a lose-lose situation.
42. Ans: 1
Justification:
* Quality Audits are tools for Quality Assurance
* Reward and Recognition Systems are tools for Develop project team
* Information Gathering and Retrieval Systems are tools for Information Distribution
Quality Assurance, Team Development and Information Distribution are Execution Processes
43. Ans: 3
Justification: When developing the project charter and subsequent project documentation, any and all of the assets that are used to influence the project`s success can be drawn from organizational process assets.
Reference: PMBOK Third Edition, Page Number: 84
44. Ans: 1
Justification: Defining Requirements will help the customer know the functionality he is expected to get. For the project team, defining requirements is very critical because it will then help in scope definition and scope verification.
* Option 2: Providing more features than what customer has asked for is "Gold Plating" which is not approved by PMI
* Option 3: Identifying project related risks definitely has to be done by the project team - and some high probability and high impact risks should be communicated to the customers. But identification of risks will provide less customer satisfaction as compared with Defining requirements.
* Option 4: Providing project justification is a part of the scope statement and is more relevant for the business to evaluate future tradeoffs
45. Ans: 3
Justification:
46. Ans: 1
Comments: See above
47. Ans: 2
Justification: The first step should be to try and assess the problem with the team and try to find out if there are alternative means to solve the issue.
* Option 1: This is unethical and should not be done without consulting the customer
* Option 3: This is a measure to be taken if it is determined that alternatives are not available, and there is an impact to project cost, schedule or quality.
* Option 4: Asking for additional funding should be done only after assessing the impact of the design error and trying to find out if additional funding will be required
48. Ans: 3
Justification: A Project Management Office (PMO) is an organizational unit to centralize and coordinate the management of projects under its domain. A PMO can also be referred to as ... "project office." PMOs can operate in a continuum from providing project management support functions in the form of training, software, standardized policies and procedures, to actual direct management and responsibility for achieving the project objectives.
Reference: PMBOK Third Edition, Page Number: 17
49. Ans: 2
Justification: Responsibilities to customer and the Public
A. Qualifications, experience and performance of professional services
1. Responsibility to provide accurate and truthful representations to the public in advertising, public statements and in the preparation of estimates concerning costs, services and expected results.
2. Responsibility to maintain and satisfy the scope and objectives of professional services, unless otherwise directed by the customer.
3. Responsibility to maintain and respect the confidentiality of sensitive information obtained in the course of professional activities or otherwise where a clear obligation exists.
Reference:PMP Code of Professional Conduct
notes :
Option 1:"Providing accurate and truthful representations to the public" will not help in proper scope definition
Option 3: This is a dummy option. No such theories of Deming and Shewart
Option 4: "Providing accurate and truthful representations to the public" will not ensure successful project completion - there are several other activities required to ensure project success.
50. Ans: 2
Justification: Option 2 is the best choice. This is the First step that you should take. Once you inform the senior management, they may allow you to take up the part time assignment with the seller if they see no conflict of interest. If, on the other hand, your company sees this as conflict of interest, you can go if for Option 1 (i.e. decline the seller`s offer) or Option 3(i.e. leave the company and take up the seller`s offer). Option 4 is not recommended - you should first inform the management before accepting the seller`s offer
51. Ans: 1
Justification: As per PMP Code of Professional conduct, whenever you are certain of some illegal activity or impropriety, you should report it to management. Clearly, taking out tasks from the project scope without proper authorization is a violation of PMI Code of professional responsibility
Option 2: This is not recommended - you are just going to learn an unethical practice
Option 3: This is not recommended - you should report your friend and also need to have a discussion with your manager about the problems you are facing in your project
Option 4: This is not recommended. Although crashing may decrease project schedule, it increases project costs. Since your project is already over budget, it will make things worse for your project.
52. Ans: 3
Justification: We must differentiate between "formalities and procedures" vs. "practices". For example telling lies, fraud etc. are improper practices which must be reported and proper action must be taken. But the project manager is not competent to question company legal formalities and procedures. So, if the company lawyer advises him that "all the legal formalities and procedures were appropriately followed as per the state laws," the project manager should take his advise.
Option 1: This is not recommended since some company information may be proprietary and should not be discussed with people outside the organization
Option 2: The project manager should not bring up the issue with the senior manager since he is not competent enough question the legal opinion of the company lawyer
Option 4: This is not an improper practice and should not be reported to PMI. PMI is not a body which can discuss the procedures followed by different companies
53. Ans: 1
Justification: Project Manager "Responsibility to maintain and satisfy the scope and objectives of professional services, unless otherwise directed by the customer."
PMP Code of Professional Conduct
As per PMI, if there is any change in the project or product scope, it has to be informed to the customer who can then take an informed decision. So, Option 1 is the best choice
Option 2: The project manager should not change the project requirements or project documents without prior approval of sponsor and customer
Option 3: This is not recommended. First the project manager should talk with the customer. Since this is a minor deviation, it may be accepted by the customer. If the customer is not satisfied with the deviation, then the project team should be asked to make rectifications to the product.
Option 4: This is not recommended. First the project manager should talk with the customer. Since this is a minor deviation, it may be accepted by the customer. If the customer is not satisfied with the deviation, then a change request has to be opened.
54. Ans: 3
Justification: Software is an intellectual property (like a book, article written etc) and should not be distributed without prior license/approval. So, choice 3 is the best answer
Choice 1 and Choice 2 talk about giving out the software which is not recommended
Choice 4 is not valid: Your friend is just asking for the software and has not started using it. So, until he starts using it, it is not a copyright violation and cannot be reported.
55. Ans: 1
Justification: This is the best answer : since there is a probability of fatal accidents, it is ethical to recall the batteries for repair (inspite of the high cost involved)
Choice 2 and Choice 3: These are unethical choices - they want us to do nothing till accidents happen
Choice 4: Problem rectification should definitely be done but it will not solve the immediate problem of having several malfunctioning batteries in circulation. So, this should be done after choice 1.
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